The Robinson Police Department is continuously striving to provide the highest quality service by monitoring the performance of its employees.

As a means of maintaining both police performance and police community relations, the Robinson Police Department:

• Encourages citizen recommendations for improvement in our policing.
• Welcomes the commendations of police personnel who admirably perform their duties.
• Encourages complaints and/or questions about the Department's performance or actions of its members and employees.

NOTE: It is an offense when a person, with intent to deceive, knowingly makes a false statement that is material to a criminal investigation and makes that statement to a peace officer conducting the investigation or an employee of the law enforcement agency that is authorized by the agency to conduct the investigation and that the actor knows is conducting the investigation.

Procedures For Registering
A Commendation Or Complaint:

If you wish to commend a police officer or an employee, or if you feel that a police officer or an employee has acted improperly, you may register your commendation or complaint in the following way:

1. At any time come to the front desk of the Robinson Police Department at 111 W. Lyndale and request to speak with a supervisor.

2. If you cannot come to the Department, and you feel you must speak to a supervisor immediately, call the Robinson Police Department at 254.662.0525 and you will be assisted.

3. We encourage you to print the following form and use it to submit your complaint or commendation. The form must be printed and filled out completely and accurately. Download form in PDF format. (Adobe Acrobat Reader is necessary to print the form) and bring it or mail it to:

The Robinson Police Department
111 W. Lyndale
Robinson, TX 76706

Complaints

All complaints will be promptly and thoroughly investigated. Any person has a right to file a complaint against any police employee, without fear of retaliation , even if that person has a pending criminal charge. Your confidentiality will be respected.

The assigned supervisor will interview the concerned parties and their witnesses, record their statements and gather other relevant information. A Supervisor will contact you should additional questions arise during the investigation.

Should the complaint be of a very serious nature, or involving personnel from more than one division, the Chief may elect to assign a special investigator.

Upon completion, the investigation will be forwarded to the Chief of Police who will review the findings, recommend disciplinary and/or corrective action on sustained complaints.

The Chief of Police will categorize the complaint according to the following criteria.

1. Unfounded

When the investigation indicates the allegation is false or untrue.

2. Exonerated

When the investigation indicates the act occurred but the act was justified, lawful and proper.

3. Not Resolved

When the investigation discloses insufficient evidence to prove or disprove the allegations made.

4. Sustained

When the investigation discloses that the allegation is true.

When the complaint is sustained, appropriate 
discipline and/or corrective action will occur.

Discipline may be a letter of reprimand, suspension 
from duty without pay, or termination. Corrective 
action includes but is not limited to counseling, 
training, and special performance requirements.

You will be advised of the disposition of your complaint.

Commendations

There is no greater form of recognition a police officer or employee can receive than a compliment from someone whose life we have touched and made better.

Commendations can consist of any form of recognition from a citizen's letter to the award of a service medal. Letters should describe the events or incident along with the officer or employee's name(s) involved. Please include the specific action which impressed you or helped you. The circumstances surrounding the employee's action will be considered when deciding the level of recognition the employee deserves. In all cases, especially letters of appreciation, the police employee and his or her supervisor and the Chief of Police are made aware of the outstanding performance and a copy of the letter 
is placed in the employee's personnel file.

Each person who commends an employee is notified by the Chief of Police that a commendation was received and what action was taken.

Robinson Police Department
111 W. Lyndale
Robinson, TX 76706

Office Hours:
Monday through Friday
8:00 AM to 5:00 PM
or by prearranged appointment

Messages may be left after hours
by calling 254.662.0525

All messages are confidential.